共享单车及轻医美等成投诉重点

Group 1 - In 2025, Shanghai Consumer Protection Committee handled a total of 321,142 consumer complaints, with a significant portion related to online shopping [2][3] - Product-related complaints accounted for 64.3% of total complaints, with clothing, home goods, and home appliances being the top three categories [2] - Service-related complaints made up 35.7% of total complaints, with internet services, transportation, and cultural entertainment being the most common issues [2] Group 2 - Online shopping complaints saw a year-on-year increase of 34.8%, totaling 172,221 complaints, primarily concerning clothing and home goods [3] - Complaints regarding communication and computer products increased significantly, with a 43.7% rise in communication product complaints and a 10% increase in computer-related complaints [4] - Complaints related to shared bicycles surged by 74.5%, highlighting issues such as inaccurate billing and vehicle malfunctions [5] Group 3 - The demand for beauty and skincare services is rising, with 3,626 complaints related to these services, indicating a need for improved service standards [5] - Complaints regarding blind boxes and card draws totaled 2,842, with consumers reporting product quality issues and concerns over after-sales responsibilities [6][7]