Jin Rong Jie·2026-01-12 02:48Core Insights - Ping An Life Insurance has reported a total of 4.958 million claims with a total payout amount of 41.51 billion yuan in 2025, achieving a claim approval rate of 99.2% and the fastest single claim payout in just 8 seconds [1][2] Group 1: Claims and Payouts - The company has accelerated its transition from "post-compensation" to "prevention and care" in the insurance industry, emphasizing the importance of the claims process as a key touchpoint for customer experience [1] - In 2025, the "111 Fast Claim" service has improved, with 93% of automated claims being processed within 60 seconds, and a total payout of 4.49 billion yuan through this service [2] - The total medical claims reached 4.576 million cases with a payout amount of 11.72 billion yuan, highlighting the company's commitment to providing timely financial support to customers [3] Group 2: Major Claim Categories - Critical illness claims accounted for over 50% of total payouts, with 261,000 claims totaling over 20.86 billion yuan, primarily driven by cancer claims [3] - Death and disability claims totaled 121,000 cases with a payout amount of 8.93 billion yuan, where 70% of these claims were due to illnesses [4] Group 3: Customer-Centric Initiatives - The company has demonstrated a proactive approach in claims processing, with instances of initiating claims on behalf of customers, thereby enhancing customer service [5] - In response to natural disasters, the company activated rapid response protocols 118 times in 2025, showcasing its commitment to social responsibility and customer support during crises [6]