Group 1 - In 2025, Fengtai District focused on "people-centered" governance, achieving a 1.02% decrease in public complaints, with a total of 593,000 cases handled, marking a historical high in resolution and satisfaction rates [1] - The district implemented four innovative measures to enhance governance, moving from case-by-case resolution to systemic solutions [1] - The "Fengling Action" targeted ten major public concerns, significantly reducing complaints through collaboration among various government units [2] Group 2 - Over 700 community projects were initiated to address local issues, improving infrastructure and public services through a closed-loop model of "community requests, government responses, and resolution" [6] - A dedicated team of over 5,000 full-time and 1,800 part-time grid workers proactively identified and resolved over 340,000 issues in 2025, enhancing early detection and resolution of complaints [14] - The introduction of an "AI+" system improved complaint handling efficiency, increasing the first dispatch accuracy from 92% to 98% and reducing average processing time from 5.63 days to 4.38 days [18][19]
诉求量三连降 治理再进阶！丰台接诉即办交出民生“幸福答卷”
Xin Lang Cai Jing·2026-01-12 04:33