Core Insights - Meituan has launched a pilot program for the locksmith industry in Dalian, enhancing consumer transparency and safety through various measures [1][4] - The police have guided the initiative, resulting in a 100% police filing rate for locksmith businesses in Dalian, with some merchants experiencing a doubling in order volume and over a 50% increase in revenue [1][4] Group 1: Merchant Qualification and Evaluation - Meituan has established a qualification verification channel with the police to ensure that merchants possess the necessary police filing credentials [4] - A dynamic performance evaluation mechanism has been implemented, assessing merchants based on service timeliness, quality, and customer complaint rates, with high-performing merchants receiving increased traffic support [4] Group 2: Service Process and Consumer Education - Locksmiths are required to upload service steps in real-time and record the unlocking process via video, with the system monitoring pricing against market averages to trigger alerts for abnormal charges [4] - An AI consultation feature has been added to the Meituan app, allowing users to understand lock types and pricing standards before placing orders, while AI is also used to educate consumers on service processes and pricing rationale [4] Group 3: Future Expansion Plans - The successful experiences from the Dalian pilot will be gradually expanded to more cities across the country, leveraging platform technology to support the online transformation and service enhancement of traditional convenience service industries [4]
美团试点开锁行业专项服务治理:上线“公安备案”标识,“开锁刺客”问题有望解决