Quan Jing Wang·2026-01-12 07:11Core Viewpoint - China Ping An emphasizes a customer-centric approach in its insurance and claims services, aiming to enhance the overall experience for clients while aligning with national modernization and risk governance strategies [1][11]. Group 1: Claims Cases - A client, Mr. Chen, received a total payout of 5.51 million yuan after being diagnosed with a heart attack, showcasing the proactive claims service of Ping An [2]. - In response to Typhoon "Hua Jiasha," Ping An Property & Casualty Insurance implemented a disaster response plan, successfully reducing client losses by 149 million yuan through preemptive measures [2]. - During a rescue operation, Ping An dispatched 7 helicopters within 27 hours to evacuate over 30 individuals trapped by flooding, demonstrating its emergency response capabilities [3]. - The introduction of an AI-driven claims process allows for automatic claim approvals, with 93% of claims being processed in under 60 seconds, and the fastest payout occurring in just 8 seconds [4][5]. - A significant payout of 21.25 million yuan was made to a client who succumbed to cancer, marking the highest claim amount for the year [6]. - Ping An completed a payout of 4.2 million yuan to migrant workers within 48 hours during the Chinese New Year, addressing wage delays effectively [7]. - A client, Mr. Jin, received over 20 claims during a 900-day cancer treatment period, highlighting the ongoing support provided by Ping An Health Insurance [8]. - Ping An's proactive measures during a severe weather event led to a pre-claim payment of over 32 million yuan to support farmers affected by adverse conditions [8]. - A newborn, Yang Bao, received prompt medical claim processing after an accident, illustrating the company's commitment to early risk coverage [9]. - In a crisis involving armed conflict, Ping An facilitated the safe evacuation of 74 Chinese citizens, providing significant financial support and demonstrating its commitment to client safety [10]. Group 2: Strategic Insights - The ten major claims cases reflect a shift in the insurance industry towards proactive risk management and emergency response, aligning with national goals for financial stability and risk governance [10]. - The integration of technology in claims processing enhances efficiency and accessibility, supporting the broader goal of inclusive financial services [10]. - Ping An's commitment to customer needs and continuous service improvement is evident in its strategic focus on providing timely and effective insurance solutions [11].