Core Viewpoint - The establishment of the Bohai Bank Fengqiao Mediation Workstation in Tianjin marks a significant step in the bank's efforts to implement the "Fengqiao Experience" and build a diversified financial dispute resolution mechanism, enhancing its integration into social governance and consumer rights protection [1][2]. Group 1: Mediation Workstation Establishment - The Fengqiao Mediation Workstation is a collaborative platform between the bank and local social governance centers, integrating judicial, administrative, and industry resources to provide professional, fair, and convenient one-stop mediation services [1][2]. - The workstation adopts a "mediation first, negotiation primarily" principle to efficiently resolve financial disputes, thereby protecting bank claims and improving consumer rights protection [1]. Group 2: Historical Context and Development - The "Fengqiao Experience" originated from grassroots social governance practices in Fengqiao Town, Zhejiang Province, emphasizing community reliance, dispute prevention, and conflict resolution [1]. - Bohai Bank has previously laid the groundwork for financial dispute mediation, with a pilot Fengqiao studio established in Beijing in September 2024, leading to the establishment of the Tianjin workstation [2]. Group 3: Future Outlook - Bohai Bank plans to deepen the workstation's mechanism, positioning it as a crucial support platform for asset preservation and consumer rights protection, while adhering to the principle of "finance for the people" [3]. - The bank aims to enhance its consumer rights protection capabilities and contribute to financial stability and social harmony through continuous improvement of the mediation and complaint handling processes [3].
渤海银行天津“枫桥调解工作站”正式揭牌 探索金融纠纷源头治理新路径