Core Viewpoint - The establishment of the Bohai Bank Fengqiao Mediation Workstation in Tianjin marks a significant step in implementing the "Fengqiao Experience" in financial dispute resolution, enhancing the bank's integration into social governance and consumer rights protection [1][2]. Group 1: Mediation Mechanism - The Fengqiao Mediation Workstation serves as a collaborative platform between the bank and local governance, integrating judicial, administrative, and industry resources to provide professional and convenient mediation services [1][2]. - The workstation adopts a "mediation first, negotiation primarily" principle to efficiently resolve financial disputes, thereby protecting bank claims and improving consumer rights protection [1]. Group 2: Historical Context and Development - Bohai Bank has been proactive in exploring financial dispute mediation mechanisms, having previously established a Fengqiao Work Studio in Beijing in September 2024, which laid the groundwork for the Tianjin workstation [2]. - The establishment of the Tianjin workstation aligns with the bank's goal of enhancing consumer protection and reflects the implementation of the spirit of the 20th National Congress of the Communist Party of China [2]. Group 3: Future Outlook - Bohai Bank plans to further develop the workstation as a key support platform for asset preservation and consumer rights protection, adhering to the principle of "finance for the people" [3]. - The bank aims to enhance its consumer rights protection capabilities by improving the mediation and complaint handling processes, contributing to financial stability and social harmony [3].
渤海银行天津“枫桥调解工作站”正式揭牌探索金融纠纷源头治理新路径