合众远景成立客户代表团——以共识为导向，夯实长期价值基础

Core Viewpoint - The establishment of the Customer Representative Council by the company marks a significant step towards enhancing customer relationship governance, ecosystem co-creation, and long-term development in the context of a rapidly evolving digital economy and globalization [1] Group 1: Upgrade from "Users" to "Co-builders" - The company believes that sustainable platform development is driven not just by technology but by a community of individuals who resonate with the platform's philosophy and are willing to grow alongside it [2] - The Customer Representative Council transforms "important customers" and "core participants" from traditional service recipients into active participants, communicators, and co-builders of the platform ecosystem [2] - The council aims to create a more efficient, transparent, and empathetic communication mechanism to ensure real needs are heard, rational suggestions are absorbed, and trust is built through long-term interactions [2] Group 2: Authorization Mechanism - The Customer Representative Council is an official collaborative mechanism established within clear legal boundaries and compliance frameworks, rather than a mere honorary title [3] - Each representative is formally authorized to engage in customer communication, feedback, service experience optimization, community engagement, and market information transmission [3] - This mechanism ensures the authority and professionalism of representatives while maintaining the platform's overall operational stability and compliance [3] Group 3: Building a Trust-based Ecosystem - The company adheres to a core principle of countering short-term fluctuations with long-term value in a market filled with short-term emotions and rapid changes [4] - The establishment of the Customer Representative Council embodies a practice of long-termism, involving individuals who truly understand and are committed to the platform's ecosystem [5] - This trust-based collaboration mechanism is expected to enhance information transmission efficiency, reduce misunderstandings, and promote rational and stable development in complex environments [5] Group 4: Future Growth Driven by Consensus - The company plans to continuously improve the Customer Representative Council mechanism, gradually forming a multi-tiered, multi-regional, and sustainable customer collaboration system [6] - The council serves not only as a communication bridge but also as an amplifier of consensus and a connector of value within the company's ecosystem [7] - The company believes that a truly vibrant platform is one that collaboratively forms clear value consensus with users over a longer time horizon, moving towards a certain future together [7] Group 5: Trust and Consensus - Trust is viewed as a structural element rather than just a slogan [8] - Consensus is seen as a long-term choice rather than a short-term trend [9] - The establishment of the Customer Representative Council is a serious response to the concept of "long-term companionship" and a prudent bet on the future [9]