Xin Hua Cai Jing·2026-01-12 08:54Core Insights - Ping An Life's 2025 annual claims service report indicates a total of 4.958 million claims paid, with a total payout amount of 41.51 billion yuan, averaging over 110 million yuan per day [1] - The claims acceptance rate for Ping An Life's customers reached 99.2% in 2025, with the fastest single claim payout taking only 8 seconds [1] - The insurance industry is transitioning from "post-compensation" to "prevention and care" services, with claims processing being a critical touchpoint for customer perception of insurance value and service quality [1] Claims Service Enhancements - In 2025, Ping An Life introduced the DeepSeek model to create a new intelligent review engine, allowing 93% of automated claims to be accurately determined within 60 seconds, with the fastest payout in just 8 seconds [1] - The "Flash Claim" service achieved a payout amount of 4.49 billion yuan, with over 2.08 million claims paid within 30 minutes [1] - The "Intelligent Pre-Compensation" service provided early payouts, alleviating financial pressure on customers, totaling 53,000 claims and over 4.91 billion yuan in payouts [1] - The "Direct Quick Claim" service expanded significantly, with nearly 3 million claims paid and a payout amount exceeding 14 billion yuan, representing a year-on-year growth of over 200% [1] Claims Breakdown - Critical illness claims remain the highest payout category, with Ping An Life paying out 261,000 claims for critical illness insurance, totaling over 20.86 billion yuan, accounting for over 50% of total claims [2] - Among critical illness claims, malignant tumors accounted for 64% of the reasons for payouts, ranking alongside acute myocardial infarction and stroke sequelae as the top three causes [2]