荣誉时刻|北大方正人寿获评金融界“金智奖——杰出保险服务奖”

Core Viewpoint - Beijing University Founder Life Insurance Co., Ltd. won the "Outstanding Insurance Service Award" at the "Qihang·2025 Financial Annual Conference," recognizing its continuous innovation and solid performance in the insurance service sector [1]. Group 1: Award Recognition - The award is a testament to the company's commitment to enhancing customer experience through technology-driven services [1]. - The company adheres to a "customer-centric" service philosophy, actively addressing industry challenges [1]. Group 2: Technological Innovations - The company has developed an intelligent service system covering the entire policy lifecycle, integrating core modules such as microservice platforms, aerial customer service, intelligent outbound calls, and intelligent claims [1][2][3]. - The microservice platform offers a comprehensive self-service platform for online inquiries, policy management, and claims, with over 60 service functions launched to enhance service coverage and online capabilities [1]. - Aerial customer service utilizes remote video, facial recognition, and electronic signatures to facilitate complex policy management online, achieving 100% coverage of online functions and providing 24/7 service [1]. - Intelligent outbound calls focus on high-frequency service scenarios, significantly improving the connection rate for collection calls [2]. - Intelligent claims explore image recognition and data integration technologies to automate medical insurance claims processes, further reducing claim processing times [3]. Group 3: Future Commitment - The award serves as both encouragement and motivation for the company to deepen the integration of technology in the entire insurance service process [3]. - The company aims to continuously explore new digital and intelligent service models to provide higher quality, warmer, and smarter insurance service experiences [3].