Xin Lang Cai Jing·2026-01-12 09:26Core Viewpoint - During the New Year holiday, Jinan Unicom's service team maintained operations to ensure uninterrupted communication services and enhance customer experience, embodying their commitment to public service [1][3][5] Group 1: Service Commitment - Jinan Unicom's service team, recognized as a "Youth Civilization Unit," operated throughout the holiday to meet the surge in communication demands from customers returning home, traveling, and shopping online [1][3] - The team implemented a scientific scheduling system to ensure dedicated staff at every service window, demonstrating their commitment to customer service [1][3] - Customer feedback highlighted the team's extended service hours and the establishment of temporary service windows, which reduced average processing times by over 30% [3] Group 2: Community Engagement - The Jinan Unicom team actively engaged in community service by forming a "Youth Volunteer Service Team" to assist vulnerable groups, providing priority service and support [3][5] - The team conducted a "Communication Safety into Thousands of Homes" campaign to educate citizens on fraud prevention and digital literacy, particularly for the elderly [5] Group 3: Technological Integration - Jinan Unicom adopted digital tools to enhance service efficiency, including an "online appointment + offline processing" model that minimized wait times for customers [5][7] - The introduction of smart customer service robots and self-service terminals facilitated a more intelligent and convenient service experience [5][7] Group 4: Future Outlook - The commitment to service excellence and innovation will continue, with plans to enhance service quality and create a communication service benchmark that meets customer satisfaction and societal recognition [7]