一键预约陪护 免陪照护服务迈入数智化监管时代

Group 1 - The core viewpoint of the article is the launch of the medical caregiver service supervision platform at Nankishan Hospital in Guangxi, which aims to address the challenges of "one person hospitalized, the whole family busy" by providing professional and standardized care without the need for family accompaniment [1] - The platform adopts a "reservation-management-training-service" closed-loop management model, covering four key user groups: hospitals, caregiver agencies, caregivers, and patients, ensuring more professional, standardized, and safe services [1] - The hospital focuses on patient needs and utilizes digital tools to enhance the nursing service experience, allowing patients to enjoy safer and more attentive care while relieving family members from the burden of accompaniment [1] Group 2 - Patients or family members can make appointments through the hospital's public account or mini-program, with a straightforward process that includes entering the mini-program, filling out appointment information, and submitting the order [2] - After submitting the appointment, the caregiver agency will contact the patient to confirm and generate a formal order, with order status updates available for easy tracking [3] - The appointment service process concludes with the ability to file complaints and provide satisfaction ratings for completed orders, ensuring feedback is collected for service improvement [4]