Teladoc Health Launches Enhanced 24/7 Care Service

Core Insights - Teladoc Health has launched enhancements to its 24/7 Care service, expanding its capabilities to address a broader spectrum of health needs and deliver more value in virtual urgent care visits [1][3] Service Enhancements - The enhanced 24/7 Care service allows Teladoc Health's care teams to treat a wider range of conditions, including back and joint pain, hair loss, sleep issues, and provides support for members with uncontrolled hypertension, diabetes, asthma, and COPD [4] - Care providers can now consult with board-certified specialists during visits, enabling quicker confirmation of care plans and addressing over 95% of member concerns in a single visit, thus avoiding unnecessary follow-ups and ER visits [5] - Integrated claims and Health Information Exchange (HIE) data allow care providers to identify gaps in care and promote preventive care, with 70% of members agreeing to take action on preventive care recommendations made during visits [6] Care Continuity and Access - Care providers can refer members to in-network specialists or connect them to Teladoc Health programs, facilitating care continuity and access to resources such as diabetes, hypertension, and weight management programs [7] - Real-time access to patients' pharmacy benefits enables care providers to identify covered drugs, copay amounts, and preferred alternatives, improving medication adherence and member satisfaction [8] Company Positioning - Teladoc Health has been delivering 24/7 Care virtual visits for over 20 years, with more than 100 million Americans having access to at least one of its services through health plans or employers, positioning the company as a leader in transforming virtual urgent care into a catalyst for better health and cost savings [9][12]