市场监管总局发布“指南” 全面规范水电气计量行为

Core Viewpoint - The article discusses the release of the "Compliance Guidelines for Measurement Behavior of Public Utilities in Urban Water, Electricity, and Gas Supply" by the State Administration for Market Regulation, aimed at standardizing measurement practices in public utilities to protect consumer rights and create a fair market environment [1] Group 1: Key Requirements of the Guidelines - The guidelines emphasize the responsibility of public utilities in measurement management, guiding them to establish measurement management systems that align with their operational management, clarify job responsibilities, conduct regular measurement training, and promote integrity in measurement commitments [1] - There is a focus on the entire lifecycle management of water, electricity, and gas meters, detailing requirements for procurement, verification, storage, installation, replacement, and decommissioning to ensure the accuracy and reliability of measurement instruments [1] - The guidelines propose a mechanism for dispute resolution and risk prevention, requiring companies to provide public complaint channels, establish rapid response mechanisms, and conduct arbitration verification for measurement disputes while enhancing monitoring of measurement data and public sentiment analysis [1] - The promotion of data sharing and intelligent regulation is encouraged, with utilities urged to develop measurement information management systems that connect measurement data with government platforms, advancing "Internet + Measurement" regulation [1] Group 2: Impact on the Industry - The introduction of these guidelines provides clear and practical compliance operation instructions for public utilities, which is expected to enhance the measurement management level in the industry from the source [1] - The guidelines aim to reduce consumer disputes and optimize the consumption environment, thereby promoting the healthy and orderly development of the public utility sector [1]