“小哥调解员”持证上岗，“自己人解自己事”

Core Viewpoint - The introduction of "Little Brother Mediators" in Beijing's Xicheng District effectively addresses labor disputes among new employment forms, enhancing communication and resolution efficiency within the delivery industry [1][2][6]. Group 1: Background and Challenges - New employment form workers are essential for urban operations but face frequent issues such as labor relationship recognition, wage disputes, and attendance penalties [2]. - Traditional mediation methods often fail due to mediators' lack of familiarity with the specific rules and processes of the gig economy, leading to low efficiency and poor outcomes [2][3]. Group 2: Innovative Mediation Model - Xicheng District has implemented a "self-help" mediation model, allowing experienced delivery workers to serve as mediators, which helps bridge the gap between workers and management [2][7]. - Seventeen mediators were selected based on their industry experience and underwent professional training covering labor laws, mediation techniques, and case analysis before receiving certification [2][5]. Group 3: Mediation Effectiveness - "Little Brother Mediators" can quickly identify key issues in disputes, significantly reducing mediation time by over 50% compared to traditional methods [3]. - The mediators not only resolve immediate issues but also work to prevent future problems by suggesting improvements to operational processes [4][6]. Group 4: Impact on Labor Relations - The presence of "Little Brother Mediators" has led to a notable increase in the sense of belonging and value among new employment form workers, fostering trust and collaboration within the community [6]. - Over 80% of disputes have been resolved at the street level since the mediators began their work, significantly lowering the costs associated with rights protection [6]. Group 5: Future Directions - The Xicheng District plans to expand the "Little Brother Mediator" initiative, encouraging high-dispute platforms to establish dedicated mediation organizations and further grow the mediator team [7].