将“碰瓷式索赔”拒之门外

Core Viewpoint - The newly revised "Market Supervision and Management Complaint Handling Measures" aims to enhance the efficiency of handling complaints and reports, specifically targeting malicious claims and improving the jurisdiction of complaints against platform operators [1]. Group 1: Purpose and Scope of the New Measures - The purpose of the complaint handling by market supervision departments is to mediate consumer disputes and combat illegal activities that infringe on consumer rights, thereby maintaining market order [2]. - The new measures explicitly state that complaints not related to actual consumer needs or lacking a substantive relationship with the complaint subject will not be accepted, thus clarifying the boundaries of acceptable complaints [3]. Group 2: Restrictions on Malicious Claims - The measures include a negative list that outlines the types of complaints that will not be accepted, such as those that do not demonstrate a genuine consumer relationship or involve excessive claims that exceed normal consumption patterns [3]. - By rejecting "fishing for compensation" tactics, the new regulations aim to standardize complaint behaviors, purify the complaint ecosystem, and ensure that market supervision resources are allocated to legitimate complaints [3].