聚焦优质文明服务

Group 1 - The core focus of the Industrial and Commercial Bank of China (ICBC) Xianghe Branch is to enhance service quality and brand image through various initiatives aimed at improving core competitiveness [1] - The branch regularly organizes training for staff on business skills and service standards, utilizing diverse methods such as scenario simulations and case studies to enhance employees' proactive service awareness and emergency response capabilities [1] - During peak business hours, the branch implements a flexible staffing mechanism to increase service personnel, ensuring timely responses to customer inquiries and guiding them throughout the business process [1] Group 2 - The branch emphasizes the role of lobby managers and customer service managers in proactively inspecting and accurately identifying potential service needs, which helps in efficiently directing customers and providing differentiated services [1] - A dedicated "love window" is established for special customer groups, creating a convenient and efficient green channel for business processing [1] - Employees are encouraged to visit nearby communities and businesses after work hours to promote financial knowledge and assess public financial needs, aiming to address urgent customer issues with professional services and suitable products [1]