Xin Lang Cai Jing·2026-01-13 05:09Core Viewpoint - Ctrip clarified that the recent rumors of a mass layoff notification sent to all employees were due to an operational error within a secondary department, and the message was mistakenly sent only to a limited group of employees, not the entire company [1][5]. Group 1 - The erroneous message was misinterpreted by some employees as a notification of being laid off, leading to confusion and concern [4][8]. - Affected employees are currently experiencing low morale, and their team has arranged for paid leave and support measures to help them recover before returning to work [1][5]. - The HR personnel responsible for the mistake has also been given a day off to cope with the situation, as she expressed feelings of guilt over the incident [1][5]. Group 2 - The incident originated from the shutdown of the internal communication software Trappal, where the system's preset SMS notification mechanism was not disabled prior to the closure of the mobile number binding feature, resulting in the mishap [4][8].