孩子玩游戏充值过万，商家拒绝退款合法吗？律师解读

Core Viewpoint - The issue of refunding in-game purchases made by minors has become a widespread complaint among consumers, highlighting the challenges faced by parents in recovering funds spent without their consent [1][2][5]. Group 1: Complaint Overview - Various gaming platforms, including Tencent, NetEase, and MiHoYo, along with community platforms like 4399 and 9Game, are frequently named in complaints regarding minor's in-game purchases [2][5]. - The amounts involved in these complaints range from hundreds to thousands of yuan, with some cases reporting significant sums, such as a complaint for a refund of 11,629 yuan for a game [2][5]. Group 2: Refund Process Challenges - Many popular games have refund mechanisms for minor's purchases, but parents often face difficulties in obtaining full refunds or encounter refusals [7][11]. - There are concerns that applying for refunds may lead to restrictions on the ability to register accounts for other games under the same platform, causing hesitation among parents [7][11]. Group 3: Legal and Procedural Insights - The difficulty in refunding arises from the challenge of proving whether the purchase was made by the parent or the minor, leading to potential refusals based on insufficient evidence [12]. - In legal disputes, parents may need to provide evidence that the minor made the purchase, and courts will consider factors such as the minor's age and the parent's supervisory responsibilities [12][13].