Concentrix Q4 Earnings Call Highlights

On portfolio mix, Caldwell said Concentrix reduced non-complex work to 5% of revenue from 7% over the year, largely by deploying technology to automate work. He also noted $95 million of investment in capabilities, capacity, facilities, security and footprint in fiscal 2025, which supported shifting 4% of onshore business to offshore centers. Caldwell said the migration creates “some margin compression” due to duplicate costs during transition, but he framed the moves as strengthening client relationships a ...