一号一线连民心 一呼一应守初心

Core Viewpoint - The Nanning 12345 hotline effectively addresses citizens' concerns and enhances public service responsiveness, demonstrating the government's commitment to improving citizens' quality of life [3][5]. Group 1: Service Efficiency - The Nanning 12345 hotline operates under a "case response and closed-loop management" mechanism, ensuring quick action from relevant departments to resolve citizens' issues [3]. - In 2025, the hotline received 1.82 million calls from businesses and citizens, handling a total of 1.99 million requests, which accounted for one-third of the total in the region [5]. - The hotline achieved a resolution rate of 99.73%, successfully addressing 1.58 million citizen requests [5]. Group 2: Specific Cases - A citizen reported broken tiles on a sidewalk, which were replaced within one day by the municipal management department, restoring normal pedestrian access [3]. - A broken manhole cover was reported, and repairs were completed on the same day, eliminating safety hazards for electric bicycle users [4]. - A traffic signal was obstructed by tree branches, and the issue was resolved through precise pruning, ensuring clear visibility for drivers [4]. Group 3: Future Initiatives - In 2025, Nanning will pilot the "Yongxin Deep Handling" initiative to address common issues raised by citizens, aiming for proactive governance and preemptive service [6]. - The hotline will continue to focus on citizens' urgent needs, enhancing response times and service quality to improve overall citizen satisfaction and safety [6].