New Incisiv Study with Toshiba and Intel Explores How Adaptive Store Operations Balance Experience and Efficiency in Specialty Retail

www.incisiv.com The findings underscore how critical it is to connect experience and execution—particularly as retailers with strong omnichannel engagement retain nearly 89% of customers, compared with just 33% for those with weaker strategies. Share "Specialty retailers operate in some of the most complex store environments in retail, where differentiation depends on experience, but success is determined by execution,†said Giri Agarwal, Chief Strategy Officer at Incisiv. "As retailers look to improve accur ...