The Home Depot to Advance Customer Experience Using Rilla's AI-Powered Coaching

Core Insights - Rilla has partnered with The Home Depot to implement AI-powered real-time coaching tools for enhancing team performance across the retailer's service and sales professionals [1][2][3] - The collaboration aims to improve service delivery by identifying communication patterns and reinforcing best practices, reflecting both companies' commitment to exceptional customer service [1][2][3] Company Overview - Rilla is recognized as a leading AI platform designed to support field teams, focusing on performance development through the analysis of communication trends [4] - The Home Depot is the largest home improvement retailer globally, operating 2,353 retail stores and over 800 branches across various regions, employing over 470,000 associates [5]