扬州公积金：构建五“新”全方位服务体系 打造“事好办”利企惠民新样本

Core Viewpoint - The Yangzhou Housing Provident Fund Management Center has implemented a new service system characterized by five innovations to enhance administrative efficiency and improve public service experience, contributing positively to housing consumption and the stability of the real estate market [1][7]. Group 1: Service Innovations - The center has introduced a series of humanized service measures, including appointment services, extended hours, and home visits for vulnerable groups, achieving over 23,000 appointment services and more than 37,000 holiday transactions in three years [2]. - A proactive service model has been established, focusing on personalized services for specific groups and regular outreach to businesses, enhancing the overall service experience [3]. - The center has achieved significant digital transformation, with over 95% of personal services available online and a new loan service platform that reduces processing time from about 7 days to as fast as 1 hour [4]. Group 2: Standardization and Quality - The center has developed standardized service protocols to ensure high-quality service delivery, including detailed regulations on service environment and staff responsibilities, and has conducted multiple training sessions to enhance service skills [5]. - Third-party evaluations and intelligent quality checks have been integrated into service processes to maintain high standards of service etiquette and professionalism [5]. Group 3: Community Engagement and Problem Solving - The center has launched initiatives to address community concerns, including a "green channel" for approval processes for disadvantaged groups and efforts to resolve historical account issues through thorough investigations [6][7]. - The five innovations in service delivery are driven by a commitment to community needs and continuous improvement, resulting in multiple national and provincial honors for the center [7].