Xin Lang Cai Jing·2026-01-15 05:26Core Insights - The article presents the December complaint handling red and black list by the Black Cat Complaint platform, reflecting the complaint resolution status of various companies [1][13] - As of December 2025, the platform received nearly 31.95 million valid consumer complaints, with approximately 24.75 million responses from companies and around 20.99 million complaints resolved [1][13] - The red and black lists categorize companies by industry and highlight recent consumer concerns, providing valuable references for consumers [1][13] Group 1: Complaint Trends - In December, there were nearly 790,000 valid complaints, indicating a significant volume of consumer grievances [1][13] - The complaints cover various sectors, including e-commerce, travel, and entertainment, showcasing widespread issues across industries [1][13] Group 2: Notable Complaints - Consumers reported delays and fraudulent activities related to silver bars purchased on Taobao, with ineffective customer service responses [2][14] - New Balance faced complaints regarding unjustified refusal of returns, with a reported complaint volume of 76 and a response rate of 0% [3][15] - Li Auto was criticized for failing to deliver vehicles as promised, resulting in the forfeiture of a 20,000 yuan vehicle scrapping subsidy for consumers [4][16] - Shenzhen Airlines received complaints about flight cancellations and changes without compensation, accumulating 4,916 complaints with a response rate of only 9.24% [5][17] - The game "Gold Shovel Battle" experienced a pricing loophole, allowing players to acquire high-value items at a fraction of the cost, leading to 191 complaints with a 0% response rate [6][18] - Agoda faced backlash for misleading room descriptions, with 39 complaints and a refusal to refund despite meeting conditions for a full refund [7][19] Group 3: Industry Red and Black Lists - The red and black lists for December highlight companies with the most complaints and commendable service across various sectors, including shared services, shopping platforms, travel, entertainment, and education [8][20][22] - Notable companies on the black list include Taobao, Shenzhen Airlines, and New Balance, while the red list features companies like Haier and Chengdu Ocean Travel [20][22]