Huan Qiu Wang·2026-01-15 05:52Core Viewpoint - The article highlights the warm and attentive financial services provided by CITIC Bank's Nanyang branch, focusing on educating elderly customers about counterfeit currency and enhancing their financial security through community engagement [1][2]. Group 1: Community Engagement - CITIC Bank Nanyang branch organized a "Financial Classroom" at a senior care center to address elderly customers' concerns about cash usage [1]. - The bank collaborated with several partner banks to deliver this initiative, demonstrating a commitment to community service [1]. Group 2: Educational Initiatives - Bank staff used hands-on teaching methods, including counterfeit detection tools, to help elderly individuals learn how to identify genuine currency [1]. - Key points were simplified into catchy rhymes to facilitate easier learning for the elderly participants [1]. Group 3: Customer-Centric Services - The branch has established a "green channel" for elderly customers, ensuring accessibility with tools like magnifying glasses readily available [1]. - Staff members are dedicated to providing personalized assistance, including home visits for customers with mobility issues, embodying a customer-centric service philosophy [1].