Xin Lang Cai Jing·2026-01-15 07:07Core Insights - The article discusses the December complaint handling red and black list released by the Black Cat Complaint platform, highlighting the effectiveness of companies in addressing consumer complaints [1][10] - As of December 2025, the platform has received nearly 31.95 million valid consumer complaints, with approximately 24.75 million responses from companies and around 20.99 million complaints resolved [1][10] Group 1: Complaint Statistics - The Black Cat Complaint platform has accumulated nearly 31.95 million valid consumer complaints by the end of December 2025 [1][10] - Companies have responded to approximately 24.75 million complaints, with about 20.99 million complaints resolved [1][10] - In December alone, there were nearly 790,000 valid complaints [1][10] Group 2: Industry Red and Black Lists - In the shared services sector, the black list includes companies such as Guangyu Koste, Wisdom Xiaolian, and Yunma Technology, while the red list features companies like Hello and Monster Charging [5][14] - In the shopping platform category, the black list includes major platforms like Taobao Mall and JD.com, while the red list includes Heart Joy Mall and Tmall Supermarket [5][15] - The travel and accommodation sector's black list includes airlines such as Shenzhen Airlines and All Nippon Airways, while the red list features travel services like Ctrip and Shenzhou Car Rental [5][15] - In the entertainment sector, the black list includes WeChat and Tencent, while the red list features iQIYI and Guangdong Fuzhi Smart Technology [5][15] - The education and training sector's black list includes Duolingo and Zhonggong Education, while the red list features companies like Helian Tang and Yuan Tutor [5][15]