12月黑猫投诉综合电商领域红黑榜：淘宝店铺出售假银条拖延发货，平台客服消极处理

Core Insights - The article discusses the December complaint handling red and black list released by the Black Cat Complaint platform, reflecting the complaint resolution status of various companies [1][9] - As of December 2025, the platform has received nearly 31.95 million valid consumer complaints, with approximately 24.75 million responses from companies and around 20.99 million complaints resolved, including nearly 790,000 valid complaints in December [1][9] Group 1: Complaint Statistics - The Black Cat Complaint platform has accumulated nearly 31.95 million valid consumer complaints as of December 2025 [1][9] - Companies have responded to approximately 24.75 million complaints, with around 20.99 million complaints resolved [1][9] - In December alone, there were nearly 790,000 valid complaints received [1][9] Group 2: Industry Red and Black Lists - The red and black lists categorize companies based on their complaint handling performance across various sectors [12][13] - In the shared services sector, companies like 光宇科斯特换电 and 智慧笑联 are on the black list, while 哈啰 and 怪兽充电 are on the red list [12] - In the shopping platform category, 淘宝商城 and 闲鱼 are on the black list, while 心悦汇商城 and 千山集 are on the red list [12] - The travel and accommodation sector includes black-listed companies like 深圳航空 and 首都航空, while 成都海洋商旅 and 携程出行服务 are on the red list [12] - In the entertainment sector, 微信 and 优动漫 are black-listed, while 爱奇艺 and 深圳优数智汇科技有限公司 are red-listed [12] - The education and training sector features black-listed companies such as 多邻国 and 中公教育, with red-listed companies including 鹤颜堂 and 猿辅导 [13] Group 3: Consumer Warnings - The Black Cat Complaint platform emphasizes that it does not charge consumers for resolving disputes and warns against fraudulent entities posing as official representatives [13] - Consumers are advised to use official channels for complaints and to be cautious of third-party agents offering to handle refunds [6][14] - The platform provides various official complaint channels, including its website and mobile app, and encourages reporting of impersonating accounts [7][14]