Sprinklr(US:CXM) Businesswire·2026-01-15 14:05Core Insights - Sprinklr has been awarded in the Innovation Products Category of the 2026 BIG Innovation Awards for its AI-native platform focused on Unified Customer Experience Management [1][4] - The recognition highlights Sprinklr's commitment to scalable, responsible, and results-driven AI solutions, particularly its AI agents designed for enhancing customer experience [2][4] Company Overview - Sprinklr is positioned as a leading AI-native platform for Unified Customer Experience Management, enabling brands to deliver exceptional experiences across all customer touchpoints [7] - The platform integrates human intelligence with AI enhancements to foster trust and loyalty through personalized and efficient customer interactions [8] Innovation Recognition - The 2026 BIG Innovation Awards recognized 159 winners across various sectors, emphasizing that true innovation involves building intelligent platforms and automating workflows with a focus on trust, privacy, and security [3][4] - Sprinklr's AI agents are designed to operate autonomously within customer experience workflows, enhancing efficiency and consistency for enterprises [3][4] Market Impact - Over 1,900 enterprises, including major companies like Microsoft, P&G, and Samsung, utilize Sprinklr to provide consistent and trusted customer experiences globally, with 60% of the Fortune 100 relying on its solutions [9]