办事员持证上岗，深圳政务服务从“事务型”向“专业型”转型

Core Points - Shenzhen has accelerated the transformation of its government services from "transactional" to "professional" with the certification of 30 staff members as the first batch of "Government Service Staff" at the highest level [1][2] - The "Government Service Staff" role, officially recognized by the Ministry of Human Resources and Social Security, involves providing consultation, material review, and service guidance in government service venues [1] - The certification process included a rigorous assessment of practical skills, focusing on the ability to handle complex issues and adapt to the "AI + government" model [1] Group 1 - The certification for the advanced level (Level 3) had high entry requirements, including relevant educational backgrounds or a minimum of 10 years of experience in related fields [2] - The talent service hall has implemented innovative measures such as one-stop services and has established nine frontline service stations in key areas to enhance accessibility for citizens and businesses [2] - The talent service hall has an annual business volume exceeding 600,000 transactions, demonstrating its commitment to meeting the needs of enterprises and the public [2]