Verizon Outage: Network Gives Customers $20 Credit After 10-Hour Disruption

Core Viewpoint - Verizon experienced a nearly 10-hour outage affecting hundreds of thousands of customers, leading to a $20 credit offer for those impacted [1][4]. Group 1: Outage Details - The outage lasted nearly 10 hours, impacting hundreds of thousands of users who were unable to access wireless internet and phone services [1]. - User outage reports peaked at nearly 173,000 on downdetector, decreasing to around 120,000 shortly after [2]. - The cause of the disruption remains unknown, but Verizon stated there was "no indication of a cyberattack" [2]. Group 2: Customer Compensation - Verizon announced a $20 account credit for affected customers, which can be redeemed through the myVerizon app [2][4]. - Customers will receive a text message when the credit is available, and this amount is said to cover multiple days of service [4]. Group 3: Impact on Emergency Services - The outage affected emergency notifications in New York City and Washington D.C., with reports of users unable to connect to 911 services [4]. - AlertDC advised users to connect using devices from other carriers or landlines in case of emergencies [4]. Group 4: Other Network Issues - Reports indicated that AT&T and T-Mobile experienced problems around the same time, but the spike in outage reports was significantly lower, peaking at around 1,800 [5]. Group 5: Historical Context - Verizon last faced multi-state disruptions in August 2025, with over 10,000 outages reported during that incident [7].