Verizon customers are getting $20 after outage — but specifics on its cause remain elusive

Group 1 - The core issue identified by Verizon is a "software issue" that led to an outage affecting cities in the Northeast U.S. [1] - The outage caused significant frustration among customers in the affected areas [1] - Verizon is working to resolve the software issue to restore services promptly [1] Group 2 - The incident highlights the vulnerability of telecommunications infrastructure to software-related problems [1] - Customer service and satisfaction may be impacted due to the outage, potentially affecting Verizon's reputation [1] - The company may need to invest in improving its software systems to prevent future outages [1]