Verizon is giving customers a $20 credit for the outage—but only if they claim it. Here's how

Group 1 - The mobile giant has resolved the service outage issue, but some customers still report lack of service, with 1.5 million users affected according to Downdetector [1] - As of 2:30 p.m. ET, there were still 893 outage reports, indicating ongoing issues more than 24 hours after the initial service disruption began [1] - The outage primarily affected iPhone users, who reported seeing an "SOS" icon during the service interruption [1] Group 2 - Continued outages were reported in major cities including Boston, New York, Washington, D.C., Atlanta, Tampa, Dallas, and Houston as of 3 p.m. ET [2] - Verizon has announced it will contact affected customers and provide a $20 credit as compensation for the inconvenience caused by the outage [2]