太平人寿首批“消保驿站”正式授牌 打造有温度的一站式消保服务阵地

Core Viewpoint - The insurance industry is prioritizing consumer protection by establishing "Consumer Protection Stations" to enhance service quality and safeguard consumer rights [1][2]. Group 1: Consumer Protection Stations - The first batch of ten "Consumer Protection Stations" has been officially inaugurated, marking a significant step in building a grassroots consumer protection service network [1][2]. - The "Consumer Protection Stations" integrate four main functions: love window, financial education, dispute resolution, and convenient services, aiming to provide a comprehensive and warm consumer protection experience [2]. Group 2: Service Features and Innovations - In Wuxi, the station features an interactive robot ambassador that enhances service engagement and experience, showcasing the station's functions [3]. - The station is divided into four functional areas, including a financial education area that actively delivers financial knowledge, a service area with bilingual support and accessibility for special groups, a rights protection area that facilitates quick mediation, and a community co-building area with amenities like charging stations [3]. - In Wuhan, the station offers a "childcare service" for clients with children, providing a safe play area and supervision, which enhances customer satisfaction and comfort during service transactions [5]. Group 3: Enhancing Consumer Trust and Satisfaction - In Jinhua, the station has introduced a "shared court" for pre-mediation, allowing professional mediators to provide transparent and efficient consumer rights protection, thereby improving service accessibility and consumer satisfaction [7]. - The company plans to continue expanding the service network and deepening functional innovations, transitioning from passive responses to proactive services in consumer rights protection [9].