Group 1 - The core issue involves a change in delivery service from "1-hour delivery" to "next-day delivery" for certain products on the Sam's Club app, along with an additional delivery fee of 15 yuan [1] - The change occurs when items ordered under "1-hour delivery" are out of stock at nearby warehouses, causing the system to automatically switch to "city-wide delivery" [1] - Customers are informed that if their order does not meet the minimum of 299 yuan, a delivery fee of 15 yuan will be charged for "city-wide delivery" [1] Group 2 - The company acknowledged that the app's payment interface may not clearly communicate these changes to customers, leading to confusion [1] - Staff at a Sam's Club location expressed apologies for the inconvenience and mentioned that customers could call for clarification if they encounter stock issues [1]
山姆回应订单配送加运费
Xin Lang Cai Jing·2026-01-16 04:41