1小时极速达自动变隔日达，还加运费？山姆门店致歉

Core Viewpoint - A recent incident involving Sam's Club's app has raised concerns among customers regarding the automatic change of delivery options from "Express Delivery" to "Citywide Delivery," resulting in additional fees and delayed delivery times [1][5][6] Delivery Options - Sam's Club app offers four delivery methods: "Express Delivery," "Citywide Delivery," "Global Purchase," and "Sam's Direct Delivery" [3][10] - "Express Delivery" promises delivery within one hour, with free shipping for orders over 99 yuan and additional charges for heavier items [3][10] - "Citywide Delivery" is scheduled for next-day delivery, with free shipping for orders over 299 yuan, and additional fees apply for orders below this threshold [3][10] Customer Feedback - Numerous complaints have surfaced on social media regarding the automatic switch from "Express Delivery" to "Citywide Delivery," with many users expressing dissatisfaction [1][6] - A customer service representative acknowledged that the app's notifications may not be clear enough, leading to confusion among users [5] Company Performance - Walmart, the parent company of Sam's Club, reported a 5.8% year-over-year increase in total revenue for Q3 of fiscal year 2026, reaching 179.5 billion USD [4][11] - The company's adjusted operating profit grew by 8.0% to 7.2 billion USD, with the Chinese market showing a remarkable 21.8% increase in net sales [4][11] - E-commerce sales in China surged by 32%, highlighting its significance as a key growth driver for the company [4][11]