Xin Lang Cai Jing·2026-01-15 14:28Core Viewpoint - Ctrip has responded to concerns raised by a popular tour guide regarding customer information security and the classification of hotel ratings, emphasizing its commitment to maintaining customer data safety and clarifying its hotel rating system [1] Group 1: Customer Information Security - The tour guide, known as Xiaohei, questioned how customer information could be leaked from a large company like Ctrip, expressing concerns about the reliability of services provided [1] - Ctrip's official response highlighted that customer information security is a top priority, and they are actively monitoring public sentiment regarding recent events [1] Group 2: Hotel Rating Standards - Xiaohei criticized Ctrip for allegedly blurring industry standards by labeling hotels as "five-diamond" and "four-diamond," which complicates consumer rights during disputes [1] - Ctrip clarified that its "five-diamond" hotels are not necessarily certified five-star hotels by the tourism authority, and the ratings are based on Ctrip's own evaluations of hotel quality [1] - The five-diamond standard indicates luxury accommodations with detailed services, while the four-diamond standard refers to high-quality hotels with comfortable environments and some business services [1] Group 3: Regulatory Scrutiny - The State Administration for Market Regulation has initiated an investigation into Ctrip for suspected monopolistic behavior, based on prior checks under the Anti-Monopoly Law [1]