153万人次便捷往来的背后

Core Insights - The article highlights the modernization and efficiency improvements in the immigration services of Heilongjiang Province, which processed 1.53 million applications in a year, showcasing a proactive approach to service delivery [1][2]. Group 1: Service Efficiency - Heilongjiang's immigration management has transitioned from a reactive to a proactive service model, with a focus on enhancing user experience [1]. - The province issued 436,000 ordinary passports, 374,000 permits for residents traveling to Hong Kong, Macau, and Taiwan, and 630,000 endorsements for travel to Hong Kong and Macau in the past year [1]. - The establishment of a "1 axis, 8 points, 13 areas" service network aims to streamline immigration processes and improve accessibility for tourists and residents [1]. Group 2: Talent Attraction and Retention - A strategic cooperation agreement was signed with local universities to facilitate high-quality talent exchange, aiming to attract and retain international talent [1]. - The immigration department is focused on addressing the full cycle of talent management, ensuring that foreign professionals can easily enter, stay, and integrate into the local workforce [2]. Group 3: Customer Service Innovations - The introduction of a 24/7 multilingual hotline received 55,400 calls in 2025, reflecting an ongoing commitment to improving customer satisfaction [2]. - Special services, such as expedited processing for urgent cases, have been implemented to enhance the efficiency of immigration services [2]. - The establishment of "green channels" in 114 service halls across the province allows for extended service hours during peak times, catering to the needs of both businesses and individuals [3].