PNC Says Automation Added 30 Points of Operating Leverage Since 2022

Core Insights - PNC Financial Services Group is leveraging automation and AI to achieve record investments in technology, enhancing operational efficiencies [1] Group 1: Operational Efficiency and Investment - Between 2022 and 2025, PNC gained 30 points of operating leverage through automation in retail and care center operations [2] - From 2025 to 2030, PNC anticipates an additional 40 points of operating leverage from AI, with 171 opportunities identified and a total addressable spend of $1.4 billion [3] - The efficiencies gained include headcount savings from agentic AI and cost savings from modernizing technology systems [3] Group 2: Future Technology Spending - In 2026, PNC plans to increase its overall tech spending by 10%, with a 20% increase specifically in AI spending [4] - The bank is focused on expanding its branch network, enhancing payment capabilities, and modernizing data centers to ensure continuous operation [4] - Continuous improvement programs will help control expenses while allowing for ongoing investments in automation and AI [4] Group 3: Competitive Positioning - PNC's technology spending is competitive within its market, aimed at optimizing its business operations [5] - The bank's product offerings and core infrastructure, which are cloud-native and built on microservices, are positioned as competitive advantages [5]