数智备“战”迎寒潮 济南热力数智调控守护泉城温暖

Core Viewpoint - The Jinan Energy Group is fully prepared to ensure stable heating for residents during the upcoming cold wave, leveraging advanced digital systems and external heat sources to maintain comfort levels despite extreme weather conditions [1][3][4]. Group 1: Cold Wave Preparedness - Jinan's meteorological authority has issued a blue alert for a cold wave, predicting temperatures to drop significantly from January 16 to 22, with lows reaching -12°C between January 19 and 21 [1]. - The "Liao Heat into Jinan" project has been launched, utilizing dual lines to supply heat from external power plants, enhancing the city's heating capacity during the cold wave [3]. Group 2: Smart Heating Management - The Jinan Energy Group has established a comprehensive heating management system, monitoring over 3,400 heat exchange stations and 9,400 kilometers of heating pipelines in real-time to ensure efficient operation [4]. - The company has implemented a 24-hour monitoring and emergency response system, with increased inspection frequency of pipelines and heat exchange stations to preemptively address potential issues [4]. Group 3: Enhanced Customer Service - Nearly 1,000 heating managers are on standby, utilizing digital tools for efficient service delivery, including a dedicated map for residents to easily contact their service representatives [6]. - A 24-hour customer service hotline is operational, with a priority system for elderly users to ensure quick assistance, alongside proactive outreach to vulnerable groups [6].