常熟市人大代表马建峰：以数字重塑服务方式，让民生更暖、治理更优

Core Viewpoint - The city of Changshu is prioritizing citizen needs by integrating digital technology with public services and government governance to enhance urban operation and public service efficiency, ensuring that digital dividends benefit all citizens [2]. Group 1: Smart Livelihood - Changshu focuses on high-frequency citizen services, continuously expanding the "Look at Changshu" app and "Yuzhengtong" mini-program to optimize functionalities like "one-stop enrollment" for easier mobile access [2]. - The city is deepening the "certificate-free" reform by integrating high-frequency electronic certificates such as ID cards and business licenses into the "one-stop service" platform, reducing the use of paper materials and making processes more convenient for citizens [3]. Group 2: Government Governance - Changshu is promoting the re-engineering of grassroots processes by moving certain proof requirements online, allowing citizens to complete tasks without leaving home [3]. - The city is enhancing the "one platform for high-frequency grassroots matters" feature, which integrates services like social security, medical insurance, and civil affairs into a single system, reducing the burden on grassroots staff and improving overall governance efficiency [3]. - The city aims to shift from "enterprises seeking services" to "government delivering services" and accelerate "parallel approval" processes for project construction [3]. Group 3: Challenges and Solutions - Changshu acknowledges challenges in institutional adaptation, technical support, and market vitality, committing to address these through systematic advancements in institutional, technical, and market dimensions [3][4]. - The city plans to improve data management systems in line with national data sharing requirements, exploring pathways for data value realization and guiding enterprises to transition from "data resources" to "data assets" [4]. Group 4: Technical and Market Development - The city will optimize data infrastructure by advancing projects like the Changshu Intelligent Networked Computing Center and connecting operational data centers to the Suzhou computing power platform for resource collaboration [4]. - To support small and micro enterprises with weak data governance capabilities, Changshu will promote standardized data processing and expand high-value application scenarios in healthcare and cultural tourism, integrating public and market data [4].