Group 1 - The city of Tianjin has initiated its first snowfall of the year, prompting the heating system to activate an "heating mode" to ensure residents remain warm during the cold wave [1] - Prior to the cold wave, the municipal heating work team organized meetings with district management and key heating enterprises to prepare for the increased demand for heating [1] - The Tianjin Smart Heating Monitoring Platform is actively monitoring operational data and dynamically adjusting heating parameters to meet the requirements of the cold weather [1] Group 2 - A "three-tier customer service system" has been established at the Tianjin Energy Group's heating customer service center, ensuring a 10-second connection rate and a 100% timely response rate [2] - The company has dedicated service desks for elderly customers and utilizes multiple channels to handle requests, ensuring efficient classification and rapid processing [2] - Currently, over 1,700 heating managers, more than 7,000 emergency repair personnel, and 2,600 hotline service staff are on duty 24/7 to provide continuous heating support [2]
智慧供热“三级联动”
Xin Lang Cai Jing·2026-01-17 21:49