“AI+政务服务”让营商环境更优

Core Viewpoint - The integration of AI in government services is enhancing the business environment in Hebei province, as demonstrated by the initiatives led by provincial representative Wang Xinyi [1]. Group 1: Government Initiatives - Wang Xinyi has focused on optimizing the business environment and improving government service efficiency as part of her research agenda [4]. - A significant achievement includes the development of the AI assistant "Xiao Jing," a WeChat mini-program that has answered over 120,000 inquiries, reducing the need for in-person visits by over 80% [5]. - The local government has consolidated over 300 high-frequency services, such as business registration and healthcare, into this AI platform [5]. Group 2: Community Engagement - Wang Xinyi actively engages with the community by visiting service halls and businesses to gather feedback on service efficiency and areas for improvement [4]. - A "convenient service post" was established to assist citizens and businesses with comprehensive support, addressing common issues related to navigating government processes [5]. - The representative maintains a detailed record of community feedback, including verification status and follow-up actions, to ensure accountability and progress [4]. Group 3: Future Directions - As the provincial two sessions approach, Wang Xinyi is compiling suggestions from her research to present at the meetings, aiming to further enhance the business environment in line with national and provincial planning directives [5].