代表委员履职记｜河北省人大代表王馨艺：“AI+政务服务”让营商环境更优

Core Viewpoint - The integration of AI in government services is enhancing the business environment in Hebei Province, as demonstrated by the initiatives led by local representatives to streamline processes and improve service efficiency [1]. Group 1: Government Initiatives - The representative Wang Xinyi has focused on optimizing the business environment and enhancing government service efficiency as part of her research agenda [3]. - A significant reform has been implemented where a single-window service allows for more efficient processing of business tasks, although there are still calls for reduced waiting times [3]. - Wang Xinyi has actively collected feedback from businesses and citizens to identify areas for improvement in government services [3][4]. Group 2: Technology Integration - The local government has developed an AI assistant, "Xiao Jing," which is a WeChat mini-program that supports text and voice inquiries, including dialect recognition, to assist citizens and businesses in understanding required documentation and processes [5]. - This AI platform has reportedly answered over 120,000 inquiries, leading to an 80% reduction in the number of trips required for business-related tasks [5]. Group 3: Community Support Services - A "Convenient Service Post" has been established to provide full-service assistance and precise guidance to citizens and businesses, addressing common issues related to navigating government processes [5]. - This initiative has successfully helped numerous businesses resolve approval-related challenges [5]. Group 4: Future Directions - As the provincial two sessions approach, Wang Xinyi is compiling feedback and suggestions from her research to present at the meetings, aiming to further enhance the business environment in line with national and provincial planning directives [6].