12306推出旅客误购限时免费退票服务 规则详解→

Core Viewpoint - The introduction of a limited-time free refund service for mistakenly purchased train tickets on the China Railway 12306 platform aims to enhance the passenger ticket purchasing experience and protect passenger rights [1][6]. Group 1: Refund Policy Details - Starting from January 19, passengers can self-process refunds for mistakenly purchased tickets for travel dates from February 2 onwards, provided the refund request is made within 30 minutes of payment and more than 4 hours before departure [1][3]. - Passengers using electronic payment will receive refunds through the original payment channel, while those using points will have their points returned without changing their validity period [3]. - Each passenger is limited to one free refund for mistakenly purchased tickets per calendar day, and the current tiered refund policy remains in effect for refunds processed within the specified free refund timeframe [4]. Group 2: Implementation and Future Plans - The new refund service is expected to effectively prevent financial losses due to mistaken purchases and better protect passenger rights [6]. - The railway department will closely monitor the implementation of this service and actively seek feedback from passengers to continuously optimize the functionality and services of the 12306 system [6].