恶意索赔无遁形 理性维权更高效

Core Viewpoint - The newly revised "Regulations on Handling Complaints and Reports by Market Supervision" aims to regulate malicious claims and abuse of complaint rights, marking a significant step towards precise regulation of professional claimants [1][3] Group 1: Regulations Overview - The regulations will take effect on April 15, 2026, and specifically outline scenarios where complaints will not be accepted, such as when the consumer cannot prove a legitimate dispute with the seller [1] - Four dimensions are defined for identifying malicious claims: inconsistency in purchasing behavior, excessive complaints from the same individual or collusion among different complainants, inability to prove actual purchase or service receipt, and doubts about the complainant's identity [1] Group 2: Impact on Businesses - Businesses have expressed relief as the new regulations help eliminate "pothole-style claims," allowing them to operate with more confidence and focus on compliance [3] - The regulations are expected to clarify the boundary between legitimate rights protection and malicious claims, thus promoting fair competition and reducing the burden on small businesses [3][4] Group 3: Legal Interpretation - Legal experts emphasize that the core value of the new regulations is to establish a principle against the abuse of rights, providing clear legal standards to differentiate between legitimate claims and malicious ones [4] - The regulations are designed to purify the rights protection ecosystem, ensuring that legitimate consumer rights can still be protected without hindrance from malicious claims [4] Group 4: Enforcement and Penalties - The regulations increase penalties for malicious claimants, stating that those who engage in fraud or extortion will be referred to law enforcement, indicating a shift from civil disputes to potential criminal accountability [5]