12306推出旅客误购限时免费退票服务

Core Viewpoint - The China National Railway Group has introduced a limited-time free refund service for passengers who mistakenly purchase train tickets through the 12306 platform, effective from January 19, allowing refunds within 30 minutes of payment and more than 4 hours before departure [1][2]. Group 1 - The new refund service is aimed at addressing the diverse needs of passengers and improving the functionality of the 12306 platform [2]. - Passengers can self-process refunds online for tickets purchased for travel dates from February 2 onwards, provided they meet the specified conditions [2]. - Refunds will be processed through the original payment method, whether electronic payment or points, with no impact on the validity of returned points [2]. Group 2 - The service allows one free refund per order per day for the same purchaser, and does not affect the existing tiered refund policy [2]. - Passengers who mistakenly purchase tickets at physical ticket counters must report the error immediately to receive assistance [2].