12306推出新服务：买错火车票，支付成功30分钟内开车前4个小时，可线上免费退

Core Points - The railway 12306 platform will launch a limited-time free refund service for mistakenly purchased tickets starting from January 19, applicable for tickets purchased for travel dates on or after February 2 [1][2] - Passengers can self-process refunds online without incurring fees if the purchase is made within 30 minutes of payment and more than 4 hours before the train departure [1][5] Group 1 - The service aims to enhance the passenger ticket purchasing experience by addressing the issue of accidental purchases [5][7] - The railway department emphasizes a people-centered development approach, continuously optimizing the 12306 platform's functionality and ticketing services [5][7] - The refund process will allow for the return of funds through the original payment method if electronic payment is used, or the return of points if points were used for the purchase [8] Group 2 - Passengers are limited to one free refund request per day for mistakenly purchased tickets, and the existing tiered refund policy will not affect this new service [8] - If a mistake occurs at a physical ticket window, passengers must report it immediately to receive assistance in reissuing tickets [8]