Nan Fang Du Shi Bao·2026-01-18 23:13Core Insights - The annual claims reports from leading insurance institutions in Shenzhen reveal significant health trends among residents, particularly highlighting the prevalence of critical illnesses and the demographic most affected [2][3][4] Group 1: Health Trends and Critical Illnesses - The primary demographic for critical illness claims in Shenzhen is individuals aged 30-50, with a notable increase in cases of thyroid, lung, and breast cancers, indicating a trend towards younger patients [2][3] - Malignant tumors account for over 80% of critical illness claims, making them the leading health threat to residents, with leukemia being the most common critical illness among children [3][4] - The total number of claims in Shenzhen reached approximately 150,000 last year, with a growth rate of about 10%, and the total payout amounting to approximately 1.17 billion yuan, nearly half of which was attributed to critical illnesses [3] Group 2: Claims and Payouts - The highest claim in Shenzhen's life insurance sector last year was related to cancer, with a payout exceeding 21.25 million yuan for a policyholder who succumbed to breast cancer [5][6] - Tencent's micro-insurance platform reported a total claim amount of 8.4 billion yuan in 2025, with over 25.7 million claims processed, indicating a significant volume of insurance activity [4][6] - The average claim processing time has improved significantly, with some claims being settled in as little as 8 seconds due to advancements in AI and digital processing [7][8] Group 3: Technological Advancements in Claims Processing - The integration of AI in the claims process has led to faster and more efficient claim settlements, with some claims being processed in seconds, enhancing customer experience [7][8] - The introduction of a "one-stop settlement" service allows for simultaneous completion of medical insurance reimbursements and commercial insurance claims, significantly reducing the time required for claim processing [8]