春运火车票1月19日起开售 铁路上新便民服务：买错车票不慌 限时免费可退

Core Viewpoint - The railway department has introduced several convenient services for travelers during the Spring Festival travel rush, including a limited-time free refund policy for mistakenly purchased tickets, the expansion of "quiet carriages," and enhanced booking services for key passenger groups. Group 1: Ticket Refund Policy - Starting January 19, the railway 12306 platform offers a limited-time free refund service for mistakenly purchased tickets, applicable for tickets purchased for travel dates from February 2 onwards [2] - Passengers can request a free refund within 30 minutes of payment and at least 4 hours before departure, with specific conditions for electronic payments and points redemption [2] - The current tiered refund policy allows refunds within the specified time without counting against the free refund limit for mistaken purchases [3] Group 2: Quiet Carriage Service - From February 1, the "quiet carriage" service will expand to over 8,000 trains, excluding sleeper trains, enhancing the travel experience for passengers seeking a quieter environment [4] - The "quiet carriage" initiative aims to provide a relatively quiet travel environment by adjusting audio levels and encouraging quiet behavior among passengers [4] - Trains offering this service will be marked with a "quiet" label on the railway 12306 booking interface, requiring passengers to agree to the "quiet agreement" when purchasing tickets [4] Group 3: Booking Services for Key Passenger Groups - The railway department is enhancing booking services for key passenger groups, including students and migrant workers, by providing additional booking opportunities [5] - Migrant workers can use the "Migrant Workers Spring Festival Booking Service" on the railway 12306 app to reserve tickets for travel between February 2 and March 13, with specific limits on the number of orders and combinations [5] - Students who have completed real-name verification can also make reservations through a dedicated section, with notifications sent via SMS regarding the status of their booking requests [5]